Shopping & Ordering
- How can I shop from tiedup.com.tr?
After creating your tiedup.com.tr membership or logging in, you can start shopping immediately. If you wish, you can search for brands or products you are interested in; After marking the products, color and size options you like, you can add them to your cart and complete your shopping by filling in the delivery and payment information.
- Can I send gifts via tiedup.com.tr ?
Yes. There is a distinction between delivery and billing addresses on the payment page. You can add the address you want to send a gift to as the delivery address. Thus, the product you want to send as a gift will be sent to the address you specified during delivery.
- Can the product I bought from tiedup.com.tr be gift wrapped?
If you select the gift package option for each product separately on the My Cart page when placing your order, your orders will arrive gift wrapped. In case you forget to tick the option, if you send your request to our contact addresses ([email protected]) for your orders that have not been shipped, your request will be processed.
For your orders that you do not want to be gift-wrapped and would like to package yourself, if you write your request in the "Shipment Note" field on the payment page, a gift package will be sent with your order.
, your request will be processed if you send it to our contact addresses ([email protected], 444 4 700) .
- How can I be informed about the opportunities on tiedup.com.tr ?
Information about the opportunities on our site is periodically sent to the e-mail address you provide when becoming a member of tiedup.com.tr.
Make sure that the notification option is turned on.
Payment & Security
- How will I make the payment? What are my payment options?
You can pay for your purchases on tiedup.com.tr using the credit or debit card of any bank you want. Money Order / EFT (You must write your order number in the description section of the payment you will make.)
- Is it possible to pay at the door?
- It is not possible to pay at the door for your purchases from tiedup.com.tr .
- Is it safe to pay from tiedup.com ? We work with one of the leading companies in payment infrastructure. Your credit card information is in no way kept on the servers of tiedup.com.tr or the companies that serve it. In this way, all payment transactions are made between your bank and your computer/phone via the tiedup.com.tr interface.
- Will my personal information be safe?
Definitely. We keep your customer information confidential in accordance with the Membership Agreement . It can only be disclosed when requested by official authorities and when we are obliged to make a disclosure in accordance with the mandatory legislation in force.
Delivery & Shipping
What are your shipping options?
Our shipments are made with in-store delivery, cargo and VIP delivery options.
Delivery from Store:
- When should I come to the store to pick up my order?
- What should I do to pick up my order from the store?
- What to do if the product in my order is damaged?
Cargo :
Product Supply Conditions?
Which regions do you ship to (we will find an alternative question)
What is the delivery time?
Will I pay shipping costs when I receive the product I purchased?
Which cargo company will my order be delivered with?
What can I do if my order does not arrive?
What should I pay attention to during cargo delivery?
When the cargo is delivered to you, if there is any crushing, deformation, wetness or anything that may damage the product, please open the parcel with the cargo officer and check the condition of your products. If you see any damage to the products, do not accept the products and ask the cargo officer to keep a report. The recorded products will be delivered to vitruta.com by the cargo company and the products will be exchanged by us.
VIP Delivery
In Istanbul, time
In cases where there may be a delivery delay due to reasons such as adverse weather conditions and traffic, a confirmation is received from the customer by phone.
Wage fee?
By district.
Cancellation & Return & Exchange (return procedure will be reviewed)
-Can I cancel the order I placed from Beymen.com?
If your order has not been delivered yet, you can cancel your order from My Account > My Orders page and beymen.com/customer/ordertracking page. You can also send your request by e-mail to [email protected] or call Beymen Special Customer Relations Line at 444 4 700 between 09:00-18:00, 7 days a week.
After your order cancellation request is approved, if the payment was taken from your credit card, the refund will be made to your card. Installment payments are refunded in installments in accordance with bank processes. Since the refund process varies depending on your bank, you can track your refunds by contacting your bank.
-What is your return policy?
Within 30 days from the delivery date, you can return products that have not been used, their labels have not been removed, their resaleability is intact, and their accessories are complete. Returns that do not comply with these conditions will not be accepted and will be sent back to you with payment.
your return by clicking here.
-There are no refunds for products included in the cosmetic group.
- How long does it take for the refund to be made after the return?
Product Supply Conditions?
Do the prices of your products change in your online and physical stores?
We apply the same price policy for all products. You can buy a product on Vitruta.com from tiedUp stores for the same price.